Warranty Terms & Conditions

  • The handset has warranty against manufacturing defects subject to the conditions given below.
  • Free of charge on spare parts & labor during the warranty period.
  • Only the handset is covered by this warranty.
    Battery, charger, covers or other accessories that come with the handset on initial purchase are not covered by its warranty.
  • In case of any manufacturing defect that cannot be fixed, only the radio module (PCB) will be replaced.
  • Repair or replacement will be done if necessary on any defective part/s.
  • The repair or replacement will not in any way extend the warranty period.
  • Manufacturer/Distributor/Dealer or its authorized agent refuses any liability or responsibility for any data loss in the handset. You must ensure to keep a backup of such data before the handset is handed over to the authorized service centre or collection point.
  • COMTEL cannot warranty spyware, malware or virus related issues due to the prevalence of these issues and ease of exposure after removal.
  • Additional warranty - As per the brand's Standard warranty terms & conditions.
  • Purchase Invoice is mandatory to claim the warranty.
  • Warranty is void under the following circumstances:
    • Phone was misused, mishandled, improperly tested, neglected, altered or defected in any way.
    • Phone became defective resulting from the usage of non-approved accessories that were connected to the handset.
    • Phone was serviced, repaired or altered by any person other than the authorized service centre, engineer or technician.
    • Drop damage or damage caused by water or other liquid.
    • Deterioration due to natural wear & tear, humidity, rust etc.
    • Alteration or tampering of the IMEI number or serial code on this handset.
    • The device became defective resulting from non-compliance with the instructions manual.
  • Geographical coverage of this warranty only United Arab Emirates
  • Standard warranty period - 12 months from date of purchase.
Are you worried about warranty?

 I have Read & Agree to these warranty terms & conditions.